Shipping policy
This Shipping Policy ("Policy") governs the shipment and delivery of products purchased through the official DEADSTCK website and forms an integral part of the Terms of Service applicable to all orders placed with us.
This Policy is issued by DS Labs ("Company", "we", "our", or "us"), the owner and operator of the DEADSTCK brand. By placing an order through the official DEADSTCK website, you acknowledge that you have read, understood, and agreed to the terms contained in this Policy.
DS Labs is committed to processing and delivering every order efficiently while maintaining the quality standards expected from the DEADSTCK brand. While we strive to meet the estimated delivery timelines communicated below, all delivery estimates are indicative and may vary depending on factors beyond our reasonable control.
1. ORDER PROCESSING
All confirmed orders are processed in the order in which they are received.
Orders are typically processed within one (1) business day from the date of successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During periods of high demand, promotional events, product launches, or unforeseen operational circumstances, processing times may be extended. Customers will be notified where significant delays are anticipated.
Submission of an order does not constitute acceptance by DS Labs. The Company reserves the right to refuse or cancel any order in accordance with applicable law or this Policy.
2. SHIPPING COVERAGE
DEADSTCK currently offers Pan-India Shipping.
At present, international shipping is not available unless expressly announced by DS Labs.
Delivery services are subject to the serviceability of the shipping address by our logistics partners.
Certain remote or restricted locations may experience longer delivery timelines.
3. SHIPPING CHARGES
Shipping charges, if applicable, shall be displayed during checkout before the Customer completes payment.
From time to time, DS Labs may offer complimentary shipping during promotional campaigns or on qualifying orders.
Such promotional shipping offers may be modified or withdrawn at the sole discretion of the Company without prior notice.
4. ESTIMATED DELIVERY TIMELINES
Estimated delivery timelines are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
The above timelines are estimates only and shall not constitute guaranteed delivery dates.
Actual delivery timelines may vary depending on:
- courier network availability;
- weather conditions;
- public holidays;
- local restrictions;
- natural disasters;
- operational disruptions; or
- other circumstances beyond the reasonable control of DS Labs.
5. ORDER TRACKING
Once an order has been dispatched, the Customer shall receive a shipment confirmation email or SMS containing the tracking details, where applicable.
Customers may use the tracking information provided by the logistics partner to monitor the progress of their shipment.
Tracking information may take up to twenty-four (24) hours to become active after dispatch.
6. DELIVERY
Deliveries are carried out by independent third-party logistics providers engaged by DS Labs.
While every reasonable effort is made to ensure timely delivery, DS Labs shall not be responsible for delays caused by:
- courier operations;
- weather conditions;
- strikes;
- public holidays;
- transportation disruptions;
- customs or governmental restrictions;
- force majeure events; or
- any circumstance beyond the Company's reasonable control.
Risk in the Product shall pass to the Customer upon successful delivery to the shipping address provided during checkout.
Customers are responsible for ensuring that the delivery address and contact information provided at the time of placing the order are complete and accurate.
7. FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to:
- an incorrect address;
- an incomplete address;
- refusal to accept delivery;
- unavailability of the recipient; or
- repeated failed delivery attempts,
the shipment may be returned to DS Labs by the logistics partner.
Any costs incurred in re-shipping the order shall be borne by the Customer.
Repeated failure to accept delivery may result in cancellation of the order at the Company's discretion.
8. ORDER CANCELLATION
Customers may request cancellation of an order only before it has been dispatched.
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If DS Labs is unable to fulfil a prepaid order due to inventory unavailability, operational constraints, or other circumstances before dispatch, the Customer shall receive a full refund to the original method of payment within a reasonable period.
9. DAMAGED OR TAMPERED PACKAGES
Customers are advised to inspect the package upon delivery.
If the outer packaging appears significantly damaged or tampered with, Customers should:
- capture clear photographs before opening the package;
- retain all original packaging materials; and
- contact DS Labs immediately after delivery.
Where a Customer believes that a Product has been damaged during transit or an incorrect Product has been delivered, the Customer must notify DS Labs within seven (7) calendar days of delivery in accordance with the Return, Exchange & Store Credit Policy.
10. DELIVERY DELAYS
Although every reasonable effort is made to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control.
DS Labs shall not be liable for delays arising from:
- extreme weather conditions;
- natural disasters;
- transportation disruptions;
- public holidays;
- government restrictions;
- courier network issues;
- labour strikes;
- force majeure events; or
- any other unforeseen circumstance.
Delivery estimates are provided solely for informational purposes and shall not constitute a guarantee of delivery on a specific date.
11. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- providing complete and accurate delivery information;
- ensuring that someone is available to receive the shipment;
- monitoring shipment tracking updates;
- promptly notifying DS Labs of delivery-related concerns; and
- retaining proof of purchase for future reference.
DS Labs shall not be responsible for delays or losses resulting from inaccurate information provided by the Customer.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, DS Labs shall not be liable for any indirect, incidental, consequential, or special damages arising out of or relating to shipping, delivery delays, failed delivery attempts, or courier-related issues beyond the Company's reasonable control.
Nothing contained in this Policy shall exclude or limit any liability that cannot be excluded under applicable law.
13. AMENDMENTS
DS Labs reserves the right to amend, modify, or update this Shipping Policy at any time to reflect changes in business operations, logistics arrangements, or applicable laws.
Any revised Policy shall become effective immediately upon publication on the official DEADSTCK website unless otherwise stated.
Customers are encouraged to review this Policy periodically before placing an order.
14. CONTACT US
For any questions relating to shipping, deliveries, or order status, please contact:
DS Labs
Brand: DEADSTCK
Customer Support Email: info@deadstck.in
Principal Place of Business: New Delhi, Delhi, India
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST), excluding public holidays.
When contacting us, please include your Order Number, Full Name, and Registered Email Address so that we may assist you efficiently.
EFFECTIVE DATE
This Shipping Policy shall become effective on July 22, 2026, and shall remain in force until amended, modified, or withdrawn by DS Labs.
By placing an order through the official DEADSTCK website, the Customer acknowledges that they have read, understood, and agreed to this Shipping Policy in its entirety.